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General terms & conditions

  •  Current cancellation conditions:

  • Free cancellations up to 14 days before check-in
    For bookings made less than 14 days before check-in, free cancellation in the
    48 hours after booking.
  • The prices are per person and day, for a minimum stay of 3 days.
  • Surcharge for single room: 20,00 €
  • With a stay less than 3 days the surcharge for half board will be Euro 20,00.
  • Beginning on 1 January 2014, a local tax will be introduced in South Tyrol/Südtirol. The revenue from this local tax will be used for the expansion and maintenance of infrastructure and services, as well as for the organization of cultural and sports events. The local tax will be levied at all lodging establishments, on a per-guest and per-overnight-stay basis. The amount is contingent upon the category of the establishment. Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.
  • Your room will be ready for you by 03:00 p.m. on the day of your arrival. In the event that you are unable to come to the hotel by 7:00 p.m. of the scheduled day of your arrival, we request that you give us advance notice.
  • Please vacate your room by 10:00 a.m. of the day of your departure.
  • Cancellation conditions: For reservations cancelled up to 2 months prior to the date of arrival, nothing will be charged. For cancellations from 2 months to 7 days prior to arrival, 70% of the entire reservation period will be charged, while 90% will be charged for cancellations from 7 days to the arrival date. 100% of the daily price will be charged for late arrivals, no-show or early departures. When cancelling a booking a processing fee of Euro 5,00 will be applied.
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